For those Roblox players who use Windows 7 and encounter the issue about the graphics, there is a possibility of your graphics card does not have the latest drivers. What should you do if this kind of issue happens?
There are a couple of methods to fix the issue. You can try one step at a time. If the issue is still there even after using the first issue, then you need to keep going and try the next one. Please read every method well.
1. Reset Roblox Graphics
Please keep in mind that resetting Roblox Graphics is only appropriate if you are actually able to start Roblox without crashing. Firstly, open Roblox Studio. Secondly, open the File menu and click on Settings. Thirdly, click OK to proceed. Fourthly, click the Reset All Settings button. For those who do not have any slightly idea, this kind of button is located at the lower left of the pop up window.
2. Test the DirectX package
If you use Windows 7 or newer, you probably have DirectX 9 or a newest version. Just in case, please do the following. First of all, go to Start > Run or hold down the Windows key of the keyboard and press S. Next, type dxdiag and press Enter on the keyboard. When you are done, please review the “DirectX Version” that is located at the bottom of the System Information to make sure that it is DirectX 9 or newer.
3. Upgrade DirectX if needed
In case you do not have the newest version of DirectX, then you are encouraged to try upgrading directly or from the website.
4. Lower the color quality of the display
It is possible that the graphics card cannot support 3D rendering at the color quality you use for the normal desktop operation. In this case, you are able to lower the bit depth to 16 bits to see if that helps.
5. Upgrade the graphics card driver
In order to find out what graphics card Roblox is currently using, you have to try the following. The first thing that you have to do is to open Roblox Studio. Then, open the Studio Settings. The next thing that you have to do is to click on Diagnostics. After that, scroll down to find the line named GfxCard. By doing the step, it will list what graphics card is currently in use by Roblox. Do not forget to visit the support page provided by the manufacturer of the graphics card and download the latest driver for the certain model.
If all methods above do not work, please reach out the representative of Roblox through the thing called Roblox Support. Feel free to send an email or fill in a form that can be found in the official website of Roblox. In addition, it is better for you to get in touch with the community of Roblox. do not hesitate to join the community of Roblox as it will surely benefit you.